Job Responsibilities:

1. Deep understanding of customer acquisition and sales journeys—how customers discover, engage with, and purchase products.
2. Ability to pinpoint pain points in the customer experience and recommend actionable improvements.
3. Proven experience in deploying new sales or service initiatives across multiple locations.
4. Expertise in designing and delivering structured training programs to ensure seamless adoption by store teams.
5. Strong ability to collaborate effectively with diverse teams, including sales, operations, logistics, and customer service.
6. Skilled in ensuring clear communication and alignment across all stakeholders
7. Expertise in evaluating competitor offerings and customer journeys to uncover opportunities for improvement.
8. Experience in benchmarking internal processes against industry standards and driving process enhancements.
9. Solid understanding of metrics such as cost per lead (CPL) and cost per order (CPO) to drive sales efficiency.
10. Familiarity with e-commerce platforms, order management systems (OMS), and customer relationship management (CRM) tools.
11. Excellent communication and interpersonal skills, crucial for training and coordination.
12. Strong ownership of processes, with a proactive mindset in setting up and improving workflows.